Margaret Gould Stewart: How Giant Websites Design for You (and a Billion Others Too)
Facebook’s Like button is seen around the world 22 billion times a day, making it one of the most viewed visual icons ever designed. Facebook’s director of product design, Margaret Gould Stewart, talked about designing digital elements for a sixth of the world’s population.
“We use a lot of data to inform our decisions, but we also rely very heavily on iteration, research, testing, intuition, human empathy. It’s both art and science,” said the self-proclaimed inventor of “Designing for Humanity 101.” “Data analytics will never be a substitute for design intuition. Data can help you make a good design great, but it will never made a bad design good.”
“Even though we tried to do all the right things, we still received our customary flood of video protests and angry emails and even a package that had to be scanned by security,” she said, “but we have to remember people care intensely about this stuff, and it’s because these products, this work, really, really matters to them.”